Regional Retail Operations Manager Job Vacancy in Aweil, South Sudan – Retail & Consumer Services

Job Description

Position:Regional Retail Operations Manager

Company:Jumia

Location:Aweil, South Sudan

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Services

Department:Operations

Salary:12,000,000 SSP – 18,000,000 SSP per month

Vacancies:1

Company Overview

Jumia is Africa’s leading e‑commerce platform, connecting millions of customers with a wide range of products across the continent. With operations in over 10 African countries, Jumia has built a robust logistics network, advanced digital payment solutions, and a customer‑centric marketplace that drives growth and innovation. In recent years, Jumia has expanded its footprint into emerging markets, including South Sudan, to bring modern retail experiences to underserved regions. The company’s commitment to local talent development, sustainable business practices, and inclusive growth makes it an attractive employer for professionals seeking dynamic career opportunities in South Sudan Jobs.

As part of Jumia’s strategic expansion, the Aweil hub serves as a critical node for regional distribution, order fulfillment, and customer service. The hub supports both online shoppers and brick‑and‑mortar partner stores, ensuring timely delivery of a diverse product catalog that includes electronics, fashion, home goods, and everyday essentials. By joining Jumia, you become part of a forward‑thinking organization that values innovation, data‑driven decision making, and community impact.

Job Overview

The Regional Retail Operations Manager will lead all operational aspects of Jumia’s Aweil hub, overseeing inventory management, supply chain coordination, store partner relations, and performance analytics. Reporting to the Country Operations Director, you will be responsible for driving efficiency, optimizing costs, and delivering an exceptional customer experience across the region. This role offers a unique opportunity to shape retail operations in a fast‑growing market, collaborate with cross‑functional teams, and contribute to Jumia’s mission of making commerce accessible to everyone. For more information about Jumia’s vision and values, visit our career portal.

Key Responsibilities

• Develop and execute operational strategies that align with Jumia’s regional growth targets and South Sudan market dynamics.
• Manage end‑to‑end inventory processes, including forecasting, replenishment, warehousing, and order fulfillment.
• Lead a team of warehouse supervisors, logistics coordinators, and customer service agents, fostering a high‑performance culture.
• Collaborate with local retail partners to onboard new stores, negotiate service level agreements, and ensure compliance with Jumia standards.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery lead time, stock‑out rates, and customer satisfaction, implementing corrective actions as needed.
• Oversee budget planning, cost control, and financial reporting for the Aweil hub.
• Ensure adherence to health, safety, and regulatory requirements specific to South Sudan.
• Drive continuous improvement initiatives using data analytics, process mapping, and lean methodologies.
• Represent Jumia in local business forums, government meetings, and community outreach programs to strengthen brand presence.

Required Skills

• Strong leadership and people‑management abilities with a track record of building effective teams.
• Excellent analytical skills and proficiency in data‑driven decision making.
• Deep understanding of retail supply chain, inventory control, and e‑commerce logistics.
• Proficiency with ERP and warehouse management systems; experience with Jumia’s proprietary platforms is a plus.
• Effective communication and negotiation skills for partner and stakeholder engagement.
• Ability to thrive in a fast‑changing environment and adapt to local market challenges.
• Fluency in English; knowledge of Arabic or local dialects is advantageous.

Education

A Bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, or a related discipline is required. Candidates with additional certifications such as Certified Supply Chain Professional (CSCP) or Lean Six Sigma are highly regarded.

Experience

Minimum of five (5) years of progressive experience in retail operations, preferably within an e‑commerce or multi‑channel environment. Prior experience managing a regional hub or large‑scale distribution center in an emerging market is essential.

Salary

The compensation package ranges from 12,000,000 SSP to 18,000,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based incentives, health benefits, and a retirement savings scheme.

Benefits

• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Annual performance bonus linked to operational targets.
• Paid annual leave and public holidays in accordance with South Sudan labor law.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Jumia’s systems, policies, and South Sudan market insights.
• Leadership development workshops and mentorship opportunities.
• Continuous learning access to online courses in supply chain, data analytics, and retail technology.

Working Environment

The Aweil hub offers a modern, secure facility equipped with state‑of‑the‑art warehousing technology, climate‑controlled storage zones, and collaborative workspaces. Employees benefit from a supportive culture that encourages innovation, teamwork, and community involvement. Jumia promotes a safe, inclusive workplace where diversity is celebrated and every voice is heard.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment at the Aweil hub.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.