Guest Services Manager Job Vacancy in Rumbek, South Sudan – Hospitality & Tourism

Job Description

Position: Guest Services Manager

Company: Hilton Worldwide

Location: Rumbek, South Sudan

Experience: Minimum 5 years in hotel guest services management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: SSP 30,000,000 – SSP 45,000,000 per month

Vacancies:1

Company Overview

Hilton Worldwide is a globally recognized hospitality leader with a portfolio of more than 6,500 properties across 119 countries. The company is renowned for delivering exceptional guest experiences, innovative service standards, and a commitment to sustainable tourism. Hilton’s brand portfolio includes luxury, upscale, and mid‑scale hotels that cater to diverse traveler needs, from business executives to leisure tourists.

In Africa, Hilton has expanded its footprint rapidly, establishing properties in major economic hubs and emerging markets. The recent launch of a new hotel in Rumbek reflects Hilton’s strategic investment in South Sudan’s growing tourism and business travel sector. The Rumbek property aims to set new benchmarks for service excellence, community engagement, and economic development in the region.

Job Overview

The Guest Services Manager will lead the front‑of‑house team to ensure every guest enjoys a seamless, memorable stay. Reporting to the Hotel General Manager, you will oversee the reception, concierge, and guest relations functions, driving service quality, operational efficiency, and revenue generation. This role is pivotal in upholding Hilton’s brand standards, fostering a culture of hospitality, and contributing to the hotel’s overall performance. As a senior leader, you will collaborate with other department heads to align guest services initiatives with the hotel’s strategic goals, while also representing Hilton in the local community and industry networks.

Key Responsibilities

• Supervise and mentor the front desk, concierge, and guest relations teams to deliver world‑class service.
• Develop and implement standard operating procedures that align with Hilton’s brand standards.
• Monitor guest feedback, resolve escalated issues, and drive continuous improvement initiatives.
• Manage room allocation, check‑in/check‑out processes, and ensure accurate billing.
• Collaborate with sales and marketing to create packages that enhance guest experience and increase occupancy.
• Prepare daily, weekly, and monthly performance reports for senior management.
• Maintain compliance with health, safety, and security regulations.

Required Skills

• Strong leadership and team‑building abilities.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems and Microsoft Office Suite.
• Analytical mindset with the ability to interpret guest data and trends.
• Problem‑solving orientation and ability to handle high‑pressure situations.
• Fluency in English; knowledge of Arabic or local languages is an advantage.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Relevant certifications such as Certified Hotel Administrator (CHA) are considered a plus.

Experience

Applicants must have a minimum of five years’ experience in guest services or front‑office management within a reputable hotel or resort, with at least two years in a supervisory or managerial capacity.

Salary

The compensation package ranges from SSP 30,000,000 to SSP 45,000,000 per month, commensurate with experience and qualifications, and includes performance‑based incentives.

Benefits

• Comprehensive health insurance for employee and dependents.
• Paid annual leave and public holidays.
• Employee discount on hotel stays worldwide.
• Retirement savings plan.
• Opportunities for international career advancement within Hilton.

Training

• Hilton’s proprietary leadership development program.
• Ongoing workshops on service excellence and cultural awareness.
• Access to online learning platforms for continuous skill enhancement.
• Mentorship from senior executives across the global network.

Working Environment

The role is based in a modern, fully equipped hotel in Rumbek, offering a dynamic and multicultural workplace. Employees benefit from a collaborative atmosphere, state‑of‑the‑art facilities, and a strong emphasis on work‑life balance. Hilton promotes a culture of respect, inclusion, and continuous learning, ensuring staff feel valued and motivated.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. For more information about Hilton’s career opportunities, visit South Sudan Job Search.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation.