Retail Banking Relationship Manager Job Vacancy in Bentiu, South Sudan – Banking & Financial Services

Job Description

Position: Retail Banking Relationship Manager

Company: Standard Bank Group

Location: Bentiu, South Sudan

Experience: 5+ years in retail banking and client relationship management

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Retail Banking

Salary: SSP 1,500,000 – SSP 2,500,000 per month

Vacancies:1

Company Overview

Standard Bank Group is a leading African banking institution with a strong presence across the continent and a growing footprint in South Sudan. With a commitment to financial inclusion, the bank provides a comprehensive suite of banking products and services to individuals, SMEs, and large corporates. Operating under rigorous regulatory standards, Standard Bank Group is recognized for its innovative digital solutions, robust risk management framework, and dedication to sustainable development. As part of its expansion strategy, the bank is investing heavily in the Bentiu region to support economic growth, create jobs, and foster community development. This role offers a unique opportunity to be part of a dynamic team that is shaping the future of banking in South Sudan.

Job Overview

The Retail Banking Relationship Manager will be responsible for driving the growth of the bank’s retail portfolio in Bentiu by acquiring new customers, deepening existing relationships, and delivering exceptional service. The role involves identifying market opportunities, promoting a wide range of banking products, and ensuring compliance with internal policies and regulatory requirements. As a key point of contact for clients, the manager will act as a trusted advisor, helping customers achieve their financial goals while contributing to the bank’s overall profitability. For more information on South Sudan Jobs, visit South Sudan Jobs portal.

Key Responsibilities

• Identify, acquire, and onboard new retail customers across Bentiu and surrounding areas.
• Maintain and deepen relationships with existing clients, cross‑selling banking products such as savings accounts, loans, credit cards, and digital banking services.
• Achieve monthly and quarterly sales targets while ensuring high levels of customer satisfaction.
• Conduct financial needs assessments and provide tailored solutions that align with clients’ objectives.
• Ensure strict adherence to KYC, AML, and other regulatory compliance standards.
• Prepare and present regular performance reports to senior management.
• Collaborate with product specialists, credit officers, and branch staff to deliver seamless service.
• Participate in community outreach programs to promote financial literacy and brand awareness.

Required Skills

• Strong sales acumen with a proven track record in retail banking or financial services.
• Excellent communication and interpersonal skills, capable of building trust with diverse clientele.
• Analytical mindset with the ability to assess creditworthiness and financial needs.
• Proficiency in digital banking platforms and Microsoft Office suite.
• Ability to work independently and as part of a collaborative team.
• High ethical standards and commitment to compliance.

Education

A bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Professional certifications such as CFA, CBA, or relevant banking qualifications are advantageous.

Experience

Minimum of five years of experience in retail banking, preferably within a South Sudanese or East African context. Experience in managing a portfolio of high‑net‑worth individuals and SMEs is highly valued.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per month, commensurate with experience and performance. A performance‑based bonus structure is also available.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.

Training

• Onboarding program covering bank policies, products, and compliance.
• Continuous sales and product training workshops.
• Leadership development tracks for high‑potential staff.

Working Environment

The role is based in a modern, secure branch office in Bentiu, equipped with state‑of‑the‑art banking technology and a supportive team culture. Employees benefit from a collaborative atmosphere that encourages innovation, continuous learning, and community engagement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online application portal on the Standard Bank Group careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Standard Bank Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. Our hiring practices reflect our dedication to fairness and meritocracy.