Guest Services Manager Job Vacancy in Rumbek, South Sudan – Hospitality & Tourism

Job Description

Position: Guest Services Manager

Company: Marriott International

Location: Rumbek, South Sudan

Experience: 5+ years in hotel guest services or hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: SSP 30,000,000 – SSP 45,000,000 per month

Vacancies:1

Company Overview

Marriott International is a globally recognized leader in the hospitality industry, operating more than 7,600 properties across 134 countries and territories. With a commitment to delivering exceptional guest experiences, Marriott brings its world‑class standards of service, sustainability, and community engagement to every market it serves. In South Sudan, Marriott has partnered with local investors to develop a flagship hotel in Rumbek, aiming to boost tourism, create jobs, and support economic growth in the Upper Nile region. The hotel combines modern design with local cultural elements, offering premium accommodations, conference facilities, and dining venues that cater to both international travelers and domestic guests.

As part of Marriott’s strategic expansion, the Rumbek property is positioned to become a hub for business conferences, humanitarian missions, and leisure tourism, aligning with the country’s Vision 2030 development goals. The company’s corporate values—putting people first, embracing change, and acting with integrity—guide every aspect of operations, from recruitment to guest interaction. Marriott’s presence in South Sudan reflects its dedication to fostering inclusive growth, supporting local suppliers, and investing in workforce development through training and career advancement programs.

Job Overview

The Guest Services Manager will lead the front‑of‑house team, ensuring that every guest receives personalized, high‑quality service from check‑in to check‑out. This role is pivotal in shaping the hotel’s reputation, driving guest satisfaction scores, and contributing to overall revenue performance. Reporting directly to the Hotel General Manager, the Guest Services Manager will oversee the reception, concierge, bell desk, and night audit functions, while collaborating closely with housekeeping, food & beverage, and sales teams to deliver seamless experiences.

In addition to daily operational oversight, the Guest Services Manager will implement Marriott’s service standards, manage guest feedback, and develop staff training initiatives that reflect the brand’s commitment to excellence. The position offers a unique opportunity to influence the hospitality landscape in Rumbek, work with a diverse international team, and play a key role in Marriott’s growth strategy within South Sudan.

For more information about Marriott International and its global career pathways, visit South Sudan Job Search.

Key Responsibilities

• Supervise and motivate the front‑desk, concierge, bell desk, and night audit teams to achieve service excellence.
• Ensure compliance with Marriott’s brand standards, SOPs, and local regulatory requirements.
• Handle guest complaints and special requests promptly, turning challenges into positive experiences.
• Monitor and improve key performance indicators such as Guest Satisfaction Index (GSI) and average check‑in time.
• Coordinate with housekeeping and maintenance to guarantee room readiness and prompt issue resolution.
• Develop and execute daily staffing schedules, ensuring optimal coverage during peak periods.
• Conduct regular performance reviews, coaching sessions, and on‑the‑job training for front‑of‑house staff.
• Collaborate with sales and events teams to support group arrivals, conference attendees, and VIP guests.

Required Skills

• Exceptional interpersonal and communication skills, with fluency in English; knowledge of Arabic or local languages is a plus.
• Strong leadership ability to inspire, develop, and retain a multicultural team.
• Proficiency in property management systems (PMS) such as Marriott’s Opera or similar platforms.
• Analytical mindset for interpreting guest feedback data and implementing corrective actions.
• Excellent problem‑solving skills and the ability to remain calm under pressure.
• Customer‑focused attitude with a passion for delivering memorable experiences.
• Understanding of local cultural norms and hospitality expectations in South Sudan.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field is required. Relevant certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Minimum of five (5) years of progressive experience in hotel guest services, front‑office operations, or hospitality management, with at least two (2) years in a supervisory or managerial capacity.

Salary

The compensation package ranges from SSP 30,000,000 to SSP 45,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer matching contributions.
• Paid annual leave, sick leave, and public holidays in accordance with South Sudan labor law.
• Employee discount on hotel rooms, food & beverage, and spa services.
• Opportunities for international transfers within the Marriott network.
• Support for professional certifications and continuous education.

Training

• Onboarding program covering Marriott brand standards, service culture, and operational procedures.
• Leadership development workshops focused on coaching, performance management, and conflict resolution.
• Regular cross‑departmental training to enhance teamwork and guest experience.
• Access to Marriott’s online learning platform for skill enhancement.
• Mentorship pairing with senior hotel executives for career growth.

Working Environment

The role is based in a modern, 4‑star hotel located in the heart of Rumbek’s commercial district. The Guest Services Manager works in a dynamic, fast‑paced environment that blends international hospitality standards with local cultural richness. The position requires flexibility to work evenings, weekends, and public holidays as needed to ensure uninterrupted guest service.

Application Process

Interested candidates should submit an online application through the Marriott Careers portal, attaching a current resume and a cover letter outlining relevant experience and motivation for joining the Rumbek team. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without discrimination.