Senior E-commerce Operations Manager Job Vacancy in Juba, South Sudan – Retail & Consumer Goods

Job Description

Position: Senior E-commerce Operations Manager

Company: Jumia South Sudan

Location: Juba, South Sudan

Experience: 5-7 years

Education: Bachelor’s Degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Operations

Salary: 1,200,000 SSP – 1,800,000 SSP

Vacancies: 1

Company Overview

Jumia South Sudan is the leading digital marketplace in the region, dedicated to revolutionizing the way people shop and receive goods. As a cornerstone of the digital economy, we connect millions of customers with thousands of vendors through a seamless online platform. Our mission is to empower local businesses and provide consumers with unparalleled convenience and variety. We are constantly seeking talented professionals to join our growing team and drive innovation in the digital retail space. By joining us, you become part of a dynamic ecosystem that is shaping the future of commerce across the continent. We pride ourselves on our customer-centric approach and our ability to adapt to the unique market needs of the region.

Job Overview

We are looking for a highly strategic and detail-oriented Senior E-commerce Operations Manager to lead our logistics and fulfillment processes. This role is critical to ensuring that every order placed on our platform is processed, packed, and delivered with maximum efficiency and speed. You will be responsible for overseeing the entire lifecycle of an order, from the moment it is placed until it reaches the customer’s doorstep. This position requires a deep understanding of supply chain management, warehouse operations, and last-mile delivery optimization. As we continue to expand our footprint, you will play a vital role in scaling our operations and maintaining the high service standards our customers expect. For more information on current openings, visit https://southsudanjobsearch.com.

Key Responsibilities

• Optimize end-to-end fulfillment processes to reduce delivery lead times and operational costs.
• Manage and coordinate with third-party logistics providers to ensure timely last-mile delivery.
• Monitor key performance indicators (KPIs) including order accuracy, delivery success rates, and return rates.
• Oversee warehouse inventory management to prevent stockouts and ensure product availability.
• Implement advanced tracking systems to provide real-time updates to customers.
• Lead and mentor a team of operations specialists and warehouse staff.

Required Skills

• Expertise in supply chain management and e-commerce logistics.
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in using Warehouse Management Systems (WMS) and ERP software.
• Excellent leadership and team management capabilities.
• Strong problem-solving skills in a fast-paced environment.

Education

A minimum of a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. An MBA or advanced degree in Operations Management is highly preferred.

Experience

Candidates must possess at least 5 to 7 years of experience in e-commerce operations, logistics, or supply chain management. Proven experience in managing large-scale fulfillment centers or complex distribution networks is essential for success in this role.

Salary

The monthly salary for this position ranges from 1,200,000 SSP to 1,800,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Professional development and certification support.
• Paid time off and sick leave.

Explore more career opportunities in South Sudan by visiting https://rwandajobsearch.com/.

Training

• Advanced E-commerce Logistics Certification.
• Leadership and Management Development Program.
• Data Analytics for Supply Chain Optimization.

Working Environment

The working environment is fast-paced, energetic, and highly collaborative. You will work in a modern office setting in Juba, with frequent visits to our fulfillment centers and distribution hubs. We value agility and the ability to make quick, data-driven decisions. This role offers significant exposure to the evolving digital landscape in Africa, providing unique employment in South Sudan for those looking to make a real impact.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate passion for technology and logistics. For more job vacancies in South Sudan, please check our regular updates. You can also find similar roles via https://zimbabwejobsearch.com.

Equal Opportunity Statement

Jumia South Sudan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.