Senior Guest Experience Manager Job Vacancy in Malakal, South Sudan – Hospitality & Tourism

Job Description

Position: Senior Guest Experience Manager

Company: AccorHotels

Location: Malakal, South Sudan

Experience: 5+ years in hospitality guest services management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: SSP 1,200,000 – 1,800,000 per month

Vacancies:1

Company Overview

AccorHotels is a world‑leading hospitality group with a portfolio of more than 5,000 hotels across 110 countries. Known for its commitment to exceptional service, sustainable practices, and cultural integration, AccorHotels continuously expands its footprint in emerging markets, including South Sudan. The Malakal property is a flagship boutique hotel that blends modern comfort with local heritage, offering guests a unique experience in the heart of the Upper Nile region. As part of AccorHotels, you will join a dynamic team dedicated to delivering world‑class hospitality while contributing to the economic development of South Sudan. This role supports the broader mission of creating memorable stays, fostering community engagement, and promoting tourism growth, making it a prime example of South Sudan Jobs that drive both personal and national progress.

Job Overview

The Senior Guest Experience Manager will lead the Guest Services department, ensuring every visitor receives personalized, high‑quality service from check‑in to check‑out. Reporting directly to the General Manager, you will design and implement service standards, oversee front‑desk operations, and collaborate with housekeeping, food & beverage, and sales teams to create seamless experiences. This position plays a pivotal role in enhancing guest satisfaction scores, driving repeat business, and strengthening AccorHotels’ brand reputation in the region. The role also involves strategic planning, staff mentorship, and continuous improvement initiatives that align with AccorHotels’ global excellence framework. For more information about our career platform, visit South Sudan job portal. This opportunity is a standout example of Jobs in South Sudan for hospitality professionals seeking growth.

Key Responsibilities

• Develop and enforce guest service policies that reflect AccorHotels’ standards and local cultural expectations.
• Lead, coach, and evaluate a team of front‑desk agents, concierge staff, and night auditors.
• Monitor guest feedback through surveys, online reviews, and direct interactions, implementing corrective actions promptly.
• Coordinate with housekeeping and maintenance to ensure rooms are prepared to the highest quality before guest arrival.
• Collaborate with sales and marketing to create tailored packages that attract both business and leisure travelers.
• Prepare daily, weekly, and monthly performance reports for senior management, highlighting occupancy trends, revenue impact, and service metrics.
• Manage budgetary responsibilities for the Guest Services department, controlling costs while maintaining service excellence.
• Ensure compliance with health, safety, and security regulations specific to South Sudan hospitality operations.

Required Skills

• Exceptional interpersonal and communication abilities, fluent in English; knowledge of Arabic or local languages is a plus.
• Strong leadership and team‑building skills with a track record of developing high‑performing staff.
• Proficiency in property management systems (PMS) and reservation platforms.
• Analytical mindset for interpreting guest data and translating insights into actionable improvements.
• Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
• Commitment to sustainability practices and community engagement initiatives.

Education

A recognized Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Additional certifications such as Certified Hospitality Supervisor (CHS) or similar credentials are advantageous and demonstrate a commitment to professional development.

Experience

Minimum of five years’ experience in guest services or front‑office management within a reputable hotel or resort, with at least two years in a supervisory or managerial capacity. Experience in emerging markets, particularly in Africa, is highly valued, as it equips candidates with the cultural sensitivity and adaptability needed for success in South Sudan.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 1,800,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and accommodation assistance for expatriate staff.

Benefits

• Comprehensive health and dental coverage.
• Annual leave and paid holidays aligned with South Sudan labor regulations.
• Professional development programs and tuition reimbursement for relevant courses.
• Employee discount across AccorHotels properties worldwide.
• Relocation assistance and housing stipend for eligible candidates.

Training

• Onboarding program covering AccorHotels brand standards, local cultural etiquette, and operational procedures.
• Continuous leadership workshops and customer service excellence seminars.
• Access to AccorHotels’ global e‑learning platform for skill enhancement.

Working Environment

The role is based in the vibrant city of Malakal, a key commercial hub along the White Nile. The hotel offers a modern, safe, and collaborative workplace with state‑of‑the‑art facilities. Employees benefit from a multicultural team, supportive management, and opportunities to engage with local community projects that promote tourism and economic development. This environment reflects the broader narrative of Employment in South Sudan, where international brands are investing in talent and infrastructure.

Application Process

Interested candidates should submit an online application through the AccorHotels career portal, attaching a current CV and a cover letter outlining relevant experience and motivation for the role. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews followed by an on‑site assessment at the Malakal hotel.

Equal Opportunity Statement

AccorHotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or sexual orientation. Our hiring practices reflect our dedication to fair Employment in South Sudan and to providing Career Opportunities in South Sudan for qualified professionals.