E-commerce Operations Manager Job Vacancy in Wau, South Sudan – Retail and Consumer Goods

Job Description

Position: E-commerce Operations Manager

Company: Jumia South Sudan

Location: Wau, South Sudan

Experience: 5+ years

Education: Bachelor’s Degree in Business Administration or Supply Chain Management

Employment Type: Full-time

Industry: Retail and Consumer Goods

Department: Operations

Salary: 850,000 – 1,200,000 SSP

Vacancies: 1

Company Overview

Jumia South Sudan is a leading force in the digital marketplace, revolutionizing how people shop and receive goods across the region. As part of a larger pan-African network, we focus on bridging the gap between local vendors and consumers through innovative technology and robust logistics. We are committed to fostering economic growth by providing a platform for small and medium enterprises to reach a wider audience. Our mission is to empower local businesses and provide unparalleled convenience to our customers. As we expand our footprint, we are looking for dedicated professionals to join our growing team and help shape the future of digital commerce in the region. We offer a dynamic environment where innovation is encouraged and every team member plays a crucial role in our success.

Job Overview

The E-commerce Operations Manager will be responsible for overseeing the end-to-end digital sales process, ensuring that customer orders are fulfilled accurately, efficiently, and on time. This role is critical to our success in the Wau market, as it involves managing vendor relationships, optimizing warehouse workflows, and coordinating with last-mile delivery teams. You will be tasked with analyzing operational data to identify bottlenecks and implement scalable solutions to improve the customer experience. This is a high-impact role that requires a blend of strategic thinking and hands-on execution. For more information on our mission, visit https://southsudanjobsearch.com.

Key Responsibilities

• Manage daily e-commerce operations, including order processing, inventory management, and returns handling.
• Optimize logistics and delivery routes to ensure timely arrival of goods to customers in Wau and surrounding areas.
• Monitor vendor performance and ensure all products listed meet our quality and service standards.
• Analyze key performance indicators (KPIs) such as delivery success rates, return rates, and order processing times.
• Collaborate with the marketing team to align operational capacity with promotional campaigns.
• Implement and oversee warehouse management systems to maintain accurate inventory levels.
• Resolve complex customer and vendor issues to maintain high satisfaction levels.

Required Skills

• Advanced proficiency in e-commerce management software and ERP systems.
• Strong analytical skills with the ability to interpret complex data sets for operational improvement.
• Excellent leadership and team management capabilities.
• In-depth knowledge of local logistics and supply chain management practices.
• Strong communication skills in English and local languages.
• Problem-solving mindset with a focus on efficiency and customer satisfaction.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is mandatory. Professional certifications in Six Sigma or Project Management are highly desirable.

Experience

Candidates must possess a minimum of 5 years of experience in operations management, preferably within the e-commerce, retail, or logistics sectors. Proven experience in managing large-scale distribution networks is essential for success in this role.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,200,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Paid annual leave and sick leave.
• Professional development and career advancement opportunities.
• Commuter allowance for local travel.

Training

New hires will undergo a comprehensive onboarding program covering our proprietary software and company culture. We also provide continuous training in advanced logistics management and digital marketing trends. For more career insights, check https://zambiajobssearch.com/.

Working Environment

The working environment is fast-paced and highly collaborative. You will spend time both in a professional office setting and on-site at our fulfillment centers. We value a culture of accountability, speed, and continuous improvement. This role requires adaptability to changing market demands and the ability to work under pressure during peak shopping seasons.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Please ensure all documentation is submitted through our official recruitment portal. For more job vacancies, visit https://cameroonjobsearch.com/.

Equal Opportunity Statement

Jumia South Sudan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs. We provide many career opportunities in South Sudan for qualified individuals.