Senior Hospitality Operations Manager Job Vacancy in Juba, South Sudan – Tourism & Hospitality

Job Description

Position:Senior Hospitality Operations Manager

Company:Marriott International

Location:Juba, South Sudan

Experience:8+ years of progressive experience in hotel operations management

Education:Bachelor’s degree in Hospitality Management or related field; Master’s preferred

Employment Type:Full-time

Industry:Tourism & Hospitality

Department:Operations

Salary:2,500,000 – 3,500,000 SSP per annum

Vacancies:1

Company Overview

Marriott International is a globally recognized leader in the hospitality industry, operating a portfolio of luxury and lifestyle brands across more than 130 countries. With a commitment to exceptional service, innovative guest experiences, and sustainable business practices, Marriott has built a reputation for excellence that resonates with travelers worldwide. In South Sudan, Marriott is expanding its footprint to meet the growing demand for world‑class accommodation and conference facilities, contributing to the nation’s tourism development and economic growth. The company’s core values—putting people first, embracing change, and delivering results—guide every aspect of its operations, ensuring that both guests and employees thrive.

As part of its strategic expansion, Marriott International is seeking a seasoned leader to oversee the launch and ongoing management of a flagship property in Juba. This role offers a unique opportunity to shape the hospitality landscape in South Sudan, work with a diverse, high‑performing team, and deliver unforgettable experiences to both local and international guests. The successful candidate will play a pivotal role in establishing Marriott’s brand standards, driving operational excellence, and fostering a culture of continuous improvement.

Job Overview

The Senior Hospitality Operations Manager will be responsible for the overall performance of the new Marriott property in Juba, overseeing all operational departments including front desk, housekeeping, food & beverage, engineering, and security. This role requires a strategic mindset, strong leadership skills, and a deep understanding of the hospitality market in emerging economies. The manager will collaborate closely with regional and global teams, ensuring alignment with Marriott’s brand standards and corporate objectives. For more information about the broader job market in South Sudan, visit https://southsudanjobsearch.com.

Key Responsibilities

• Lead the pre‑opening phase, including recruitment, training, and implementation of standard operating procedures.
• Manage day‑to‑day hotel operations to achieve guest satisfaction scores of 90% or higher.
• Develop and control the annual budget, monitor financial performance, and implement cost‑saving initiatives.
• Ensure compliance with health, safety, and local regulatory requirements.
• Drive revenue growth through effective pricing strategies, upselling, and partnership development.
• Foster a culture of service excellence, employee engagement, and continuous learning.
• Collaborate with sales and marketing teams to promote the property and attract both leisure and business travelers.

Required Skills

• Proven leadership in managing full‑service hotels with 150+ rooms.
• Strong financial acumen and experience with P&L management.
• Excellent communication and interpersonal skills, with fluency in English; knowledge of Arabic or local languages is a plus.
• Ability to adapt to a dynamic, multicultural environment.
• Expertise in implementing Marriott’s brand standards and technology platforms.
• Problem‑solving mindset with a focus on guest‑centric solutions.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. A Master’s degree or relevant professional certifications (e.g., Certified Hotel Administrator) are highly desirable.

Experience

Minimum of eight (8) years of progressive experience in hotel operations, with at least three (3) years in a senior management role overseeing multi‑departmental functions. Experience in emerging markets or post‑conflict regions is advantageous.

Salary

The compensation package ranges from 2,500,000 to 3,500,000 South Sudanese Pounds (SSP) per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a housing allowance.

Benefits

• Comprehensive health and dental coverage.
• Retirement savings plan.
• Paid annual leave and sick leave.
• Professional development and tuition reimbursement.
• Employee discount across Marriott properties worldwide.

Training

• On‑boarding program covering Marriott brand standards and local market insights.
• Leadership development workshops and mentorship opportunities.
• Continuous training on revenue management, guest experience technology, and sustainability practices.

Working Environment

The role is based in a modern, purpose‑built hotel in Juba’s central business district, offering state‑of‑the‑art facilities, a collaborative team culture, and a safe, inclusive workplace. Marriott is committed to fostering a diverse environment where all employees feel valued and empowered.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed on a rolling basis. For additional career resources, explore https://eswatinijobsearch.com/job-vacancy-eswatini/. Further information about regional opportunities can be found at https://lesothojobsearch.com/.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.