IT Officer for Enterprise Technology Support
Job Description
IT Officer – Information Technology & Systems Operations
Company: MTN South Sudan Ltd
Location: Juba, South Sudan
Position: IT Officer
Employment Type: Full-Time, Permanent
Industry: Telecommunications, Information Technology, Digital Services
About the Company
MTN South Sudan Ltd is one of the leading telecommunications providers in South Sudan, delivering mobile communication, internet connectivity, enterprise technology solutions, and digital innovation services. The company is committed to technological advancement and operational excellence while supporting digital transformation initiatives throughout the country.
Position Overview
We are seeking a proactive and technically skilled IT Officer to support the organization’s technology infrastructure, network systems, cybersecurity operations, and end-user support services. The successful candidate will ensure smooth operation of IT systems while contributing to technology improvement projects and business continuity initiatives.
Professionals searching for jobs in South Sudan and technology-sector careers are encouraged to apply.
Key Responsibilities
- Provide technical support to employees and business units.
- Install, configure, and maintain computer hardware and software.
- Monitor and support network infrastructure performance.
- Manage IT support requests and incident resolution processes.
- Maintain servers, databases, and cloud-based systems.
- Support cybersecurity monitoring and security compliance activities.
- Troubleshoot hardware, software, and connectivity issues.
- Perform system upgrades, backups, and recovery procedures.
- Assist with implementation of new technology projects.
- Manage user accounts and access control permissions.
- Ensure data security and information protection standards.
- Support disaster recovery and business continuity planning.
- Maintain IT documentation and technical reports.
- Coordinate with external vendors and service providers.
- Monitor technology assets and inventory management processes.
Candidates interested in IT jobs in South Sudan and jobs in Juba will find strong opportunities for professional growth.
Education Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related discipline.
- Professional certifications such as CompTIA, Microsoft, Cisco, ITIL, or equivalent are highly desirable.
Experience Requirements
- Minimum 2–5 years of experience in information technology support or systems administration.
- Experience managing enterprise IT infrastructure.
- Knowledge of networking, cybersecurity, cloud services, and operating systems.
- Experience with network administration and technical troubleshooting.
- Familiarity with Microsoft 365, Active Directory, and virtualization platforms.
Professionals seeking vacancies in South Sudan and enterprise technology careers are encouraged to apply.
Core Skills & Competencies
- IT Support
- Network Administration
- Cybersecurity
- Systems Administration
- Technical Troubleshooting
- Cloud Computing
- Microsoft 365
- Active Directory
- Server Management
- Data Security
- Help Desk Support
- IT Infrastructure
- Disaster Recovery
- Database Management
- Technical Documentation
- Hardware Maintenance
- Software Deployment
- Problem Solving
- Vendor Management
- Information Systems
Salary & Benefits
- Monthly Salary: USD 1,200 – USD 2,800
- Annual Performance Bonus
- Medical Insurance
- Mobile Communication Allowance
- Transportation Assistance
- Pension Benefits
- Paid Annual Leave
- Professional Certification Sponsorship
- Career Development Programs
Training & Professional Development
The selected candidate will receive ongoing training in:
- Advanced cybersecurity practices
- Enterprise network management
- Cloud infrastructure technologies
- IT service management frameworks
- Technology project implementation
- Leadership and communication skills
Professionals exploring job openings in South Sudan and long-term technology careers will benefit from continuous learning opportunities.
For additional employment opportunities in South Sudan, candidates may visit:
Work Environment
This role combines office-based technical support responsibilities with infrastructure management and project coordination activities. The successful candidate will work closely with business teams to ensure reliable technology operations and user satisfaction.
Individuals searching for job in South Sudan opportunities and vacancies in Juba are encouraged to submit applications.
The company actively contributes to workforce development through hiring in South Sudan initiatives and collaborates with organizations involved in recruitment in South Sudan and digital skills enhancement.
For regional employment insights and technology-sector opportunities, applicants may also explore:
Professionals interested in organizations seeking to hire in South Sudan and strengthen enterprise technology capabilities may find valuable industry exposure through this role.
Candidates utilizing a job portal in South Sudan or reviewing job posting in South Sudan opportunities are encouraged to apply promptly.
Additional African employment resources can be explored through:
The organization regularly participates in workforce initiatives designed to recruit in South Sudan highly skilled IT professionals and support digital transformation efforts.
For broader continental career opportunities and technology-sector insights, applicants may also visit:
Professionals involved in infrastructure support, cybersecurity, network administration, and enterprise technology management are particularly encouraged to apply.
Application Process
Interested candidates should submit:
- Updated CV/Resume
- Cover Letter
- Academic Certificates
- Professional Certifications
- Technical Project Portfolio (if applicable)
- Professional References
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for interviews.
