Senior Hospitality Guest Relations Manager Job Vacancy in Torit, South Sudan – Hospitality & Tourism

Job Description

Position: Senior Hospitality Guest Relations Manager

Company: Marriott International

Location: Torit, South Sudan

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Front Office & Guest Services

Salary: 1,200,000 – 1,800,000 SSP

Vacancies: 1

Company Overview

Marriott International is a global leader in the hospitality sector, managing a diverse portfolio of brands that cater to travelers from all walks of life. Our commitment to excellence ensures that every guest experiences unparalleled service and comfort. As we expand our footprint across East Africa, we are looking for dedicated professionals to join our growing team. We pride ourselves on creating meaningful connections with our guests and fostering a culture of inclusivity and professional growth. Finding quality South Sudan Jobs is essential for our regional expansion strategy, and we are committed to being a top employer in the region.

By joining Marriott, you become part of a legacy of service excellence. We offer a dynamic environment where innovation meets tradition, ensuring that our guests receive the highest standard of care. For those seeking career opportunities in South Sudan, Marriott provides a platform to excel in a world-class organization.

Visit our official career portal for more details.

Job Overview

The Senior Hospitality Guest Relations Manager will play a pivotal role in shaping the guest experience at our Torit facility. This role is designed for a high-energy professional who understands the nuances of luxury service and can manage complex guest interactions with grace and efficiency. You will lead a team of guest relations specialists to ensure that every visitor feels welcomed, valued, and understood. This is a critical position for anyone looking for employment in South Sudan within the premium hospitality sector.

The successful candidate will be responsible for overseeing the entire guest journey, from pre-arrival communications to post-stay follow-ups. You will act as the primary point of contact for VIP guests and handle any service recovery efforts required to maintain our high standards. This role is essential for maintaining our reputation as a premier destination in the region.

Key Responsibilities

• Lead and mentor the Guest Relations team to deliver exceptional service standards.
• Manage VIP guest arrivals, ensuring all personalized preferences are met.
• Resolve guest complaints and service issues promptly and professionally.
• Analyze guest feedback and implement strategies to improve satisfaction scores.
• Coordinate with Housekeeping and Food & Beverage departments to ensure seamless service.
• Oversee the guest loyalty program implementation at the local level.

Required Skills

• Advanced interpersonal and communication skills in English and local languages.
• Strong problem-solving abilities under high-pressure situations.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Exceptional attention to detail and organizational skills.
• Cultural intelligence and ability to interact with diverse international clientele.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in luxury service standards are highly preferred.

Experience

A minimum of 5 years of experience in luxury hospitality, with at least 2 years in a supervisory or managerial role. Proven track record of managing guest relations in a high-volume environment is essential. Candidates should have experience in service recovery and team leadership.

Salary

The monthly salary for this position ranges from 1,200,000 SSP to 1,800,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent.

Benefits

• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Global employee discount program for Marriott properties.
• Paid annual leave and sick leave.
• Professional development and leadership training programs.

For more regional vacancies, check this regional job board.

Training

• Intensive Marriott Brand Standards training.
• Advanced Conflict Resolution workshops.
• Leadership and Management development modules.
• Digital literacy and PMS advanced training.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will spend a significant portion of your time on the floor, interacting with guests and staff. While the role is primarily based in Torit, you will be part of a global network of professionals, allowing for cross-border collaboration and learning.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are currently hiring in South Sudan and encourage qualified local candidates to apply. Please ensure all documents are in PDF format.

Explore more opportunities at this international job site.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.