Insurance Claims Manager Job Vacancy in Nasir, South Sudan – Insurance

Job Description

Position:Insurance Claims Manager

Company:MetLife

Location:Nasir, South Sudan

Experience:5+ years in insurance claims management

Education:Bachelor’s degree in Business Administration, Finance, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:8,000,000 SSP – 12,000,000 SSP per annum

Vacancies:1

Company Overview

MetLife is a leading global provider of insurance, annuities, and employee benefit programs, serving customers in more than 50 countries. With a strong commitment to financial security and community development, MetLife has expanded its presence across Africa, including South Sudan, to deliver innovative insurance solutions that protect individuals, families, and businesses. The company’s mission aligns with sustainable development goals, fostering economic resilience and offering career pathways that empower local talent. As part of MetLife’s growth strategy, the Nasir office plays a pivotal role in extending insurance coverage to underserved regions, contributing to the broader landscape of South Sudan Jobs and supporting the nation’s financial inclusion agenda.

MetLife’s culture emphasizes integrity, collaboration, and continuous learning. Employees are encouraged to bring forward ideas that improve risk assessment, claims processing, and customer experience. The organization invests heavily in technology platforms that streamline operations, ensuring that claims are handled efficiently and transparently. By joining MetLife, professionals become part of a forward‑thinking team that values diversity, ethical standards, and a commitment to delivering high‑quality service across the continent.

Job Overview

The Insurance Claims Manager will lead the claims handling team in Nasir, overseeing the end‑to‑end process of claim intake, investigation, evaluation, and settlement. This role is critical to maintaining MetLife’s reputation for fairness and speed in claims resolution, directly impacting customer satisfaction and retention. The manager will collaborate with underwriting, legal, and finance departments to ensure compliance with local regulations and internal policies. The position offers a unique opportunity to shape claims operations in a dynamic market, contributing to Career Opportunities in South Sudan while supporting the company’s strategic objectives.

For more information about MetLife and its commitment to the region, visit https://southsudanjobsearch.com/.

Key Responsibilities

• Lead and mentor a team of claims adjusters, setting performance targets and providing regular feedback.
• Oversee the full claims lifecycle, ensuring timely investigation, accurate assessment, and fair settlement.
• Develop and implement claims handling procedures that align with MetLife’s global standards and local regulatory requirements.
• Collaborate with underwriting to identify trends and recommend risk mitigation strategies.
• Maintain detailed documentation and reporting for senior management and regulatory bodies.
• Drive continuous improvement initiatives to enhance efficiency, reduce fraud, and improve customer experience.
• Serve as the primary point of contact for complex or high‑value claims, providing expert guidance and resolution.

Required Skills

• Strong analytical and problem‑solving abilities with a keen eye for detail.
• Excellent communication and negotiation skills, both written and verbal.
• Proficiency in claims management software and Microsoft Office Suite.
• Leadership experience with the ability to motivate and develop a diverse team.
• Knowledge of South Sudanese insurance regulations and market dynamics.
• Ability to manage multiple priorities in a fast‑paced environment.

Education

The ideal candidate holds a Bachelor’s degree in Business Administration, Finance, Insurance, or a related discipline. Advanced certifications such as CPCU (Chartered Property Casualty Underwriter) or equivalent are highly desirable and demonstrate a commitment to professional excellence in the insurance sector.

Experience

A minimum of five years’ experience in insurance claims management, with at least two years in a supervisory or managerial capacity, is required. Experience in emerging markets, particularly within Africa, will be considered an asset, as it reflects an understanding of the unique challenges and opportunities present in South Sudan.

Salary

MetLife offers a competitive compensation package ranging from 8,000,000 SSP to 12,000,000 SSP per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and dental coverage for employee and dependents.
• Retirement savings scheme with employer contributions.
• Annual performance bonus tied to individual and team achievements.
• Paid parental leave and generous vacation policy.
• Access to MetLife’s global learning portal and professional development resources.

Training

• Onboarding program covering MetLife’s claims processes, systems, and compliance standards.
• Continuous training workshops on fraud detection, negotiation techniques, and regulatory updates.
• Leadership development courses for aspiring managers.
• Opportunities to attend regional insurance conferences and seminars.

Working Environment

The Nasir office provides a collaborative and inclusive workspace equipped with modern technology and reliable internet connectivity. Employees benefit from a supportive culture that values work‑life balance, with flexible working arrangements where feasible. MetLife’s commitment to safety and well‑being ensures a secure environment for all staff.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the MetLife careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment at the Nasir office.

Equal Opportunity Statement

MetLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. Our hiring practices reflect our dedication to fairness and the belief that a diverse workforce drives innovation and success.