Hospitality Guest Relations Officer Job Vacancy in Bor, South Sudan – Hospitality and Tourism

Job Description

Position: Hospitality Guest Relations Officer

Company: Radisson Blu Hotel

Location: Bor, South Sudan

Experience: 2-4 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality and Tourism

Department: Front Office

Salary: 450,000 – 750,000 SSP

Vacancies: 1

Company Overview

Radisson Blu Hotel is a global leader in the premium hospitality sector, known for delivering exceptional service and creating memorable experiences for travelers worldwide. Our commitment to excellence ensures that every guest feels valued and pampered from the moment they arrive until they depart. As we expand our footprint within East Africa, we are looking for dedicated professionals to join our growing team. We pride ourselves on a culture of care, where staff members are empowered to go above and beyond to meet the unique needs of our diverse clientele. By joining our organization, you are stepping into a world-class environment that values innovation, cultural diversity, and professional integrity. We are currently seeking top-tier talent to support our operations in South Sudan, contributing to our mission of being the preferred choice for business and leisure travelers alike.

For more information on our global standards, visit https://southsudanjobsearch.com.

Job Overview

The Hospitality Guest Relations Officer plays a critical role in ensuring that every guest has a seamless and delightful stay at our Bor facility. This position is the face of the hotel, acting as the primary point of contact for guest inquiries, feedback, and special requests. The successful candidate will be responsible for managing guest arrivals and departures, resolving issues with grace, and maintaining a high level of personalized service. This is a dynamic role that requires a blend of emotional intelligence, administrative efficiency, and a deep understanding of luxury service standards. As we continue to drive growth in the region, this role offers significant career opportunities in South Sudan for those looking to excel in the international hospitality industry. You will work closely with various departments to ensure that the guest experience is consistent with our global brand promise.

Key Responsibilities

• Greeting guests upon arrival and facilitating a smooth check-in and check-out process.
• Acting as a dedicated liaison for VIP guests to ensure all specific requirements are met.
• Proactively identifying potential guest issues and resolving them before they escalate.
• Maintaining an up-to-date database of guest preferences to personalize future stays.
• Coordinating with housekeeping and food and beverage teams to ensure room readiness and special amenities.
• Providing accurate information regarding hotel facilities, local attractions, and transportation.
• Handling guest complaints with professionalism and ensuring timely follow-up on resolutions.

Required Skills

• Exceptional verbal and written communication skills in English.
• Strong interpersonal skills with a natural ability to build rapport with diverse individuals.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• High level of problem-solving capability and ability to work under pressure.
• Strong organizational skills and attention to detail.
• A positive, service-oriented attitude and professional grooming standards.

Education

A Bachelor’s degree in Hospitality Management, Tourism, or a related field is required. Certifications in Customer Service or Hotel Operations are highly desirable.

Experience

Candidates must possess a minimum of 2 to 4 years of experience in a front-office or guest relations role within a 4-star or 5-star hotel environment. Previous experience working in international hotel chains is a significant advantage.

Salary

The monthly salary for this position ranges from 450,000 SSP to 750,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract the best talent in the region.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Duty meals provided by the hotel.
• Opportunities for international training and development.
• Paid annual leave and public holidays.

Training

We offer continuous professional development, including specialized training in luxury service standards, conflict resolution, and advanced hospitality software. You can find similar career paths at https://mozambiquejobsearch.com/job-vacancy-mozambique/.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will be working in a modern, high-end hotel setting that requires high energy and a polished appearance. While the role is primarily based in the lobby and guest areas, it requires coordination across multiple departments to ensure operational excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their suitability for the role. Please ensure all documents are submitted through our official recruitment portal. We are actively hiring in South Sudan and encourage qualified individuals to apply. For more job vacancies, visit https://gambiajobsearch.com/.

Equal Opportunity Statement

Radisson Blu Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.