Hospitality Front Office Manager Job Vacancy in Wau, South Sudan – Hospitality and Tourism

Job Description

Position: Hospitality Front Office Manager

Company: Hilton Worldwide

Location: Wau, South Sudan

Experience: 5 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality and Tourism

Department: Rooms Division

Salary: 1,200,000 – 1,800,000 SSP

Vacancies: 1

Company Overview

Hilton Worldwide is a global leader in the hospitality sector, dedicated to delivering exceptional guest experiences through world-class service and innovation. As one of the most recognized names in the industry, we operate a diverse portfolio of hotels and resorts that cater to business and leisure travelers alike. Our commitment to excellence ensures that every guest feels at home, regardless of their location. In South Sudan, we are expanding our footprint to provide premium accommodation and service standards to the growing professional and diplomatic community. We pride ourselves on our culture of integrity, teamwork, and a passion for service, making us a premier destination for those seeking high-level career opportunities in South Sudan.

Job Overview

We are seeking a highly organized and charismatic Front Office Manager to lead our reception and concierge teams in Wau. This role is critical to the guest experience, serving as the first point of contact for all visitors. The successful candidate will oversee daily front desk operations, manage guest relations, and ensure that all check-in and check-out procedures are executed flawlessly. This position requires a blend of administrative excellence and superior interpersonal skills to maintain the high standards expected by our international clientele. For more information on our global standards, please visit https://southsudanjobsearch.com.

Key Responsibilities

• Supervise and train front desk staff to ensure consistent delivery of premium service.
• Manage room inventory and coordinate with the housekeeping department to ensure room readiness.
• Resolve guest complaints and issues promptly and professionally to maintain high satisfaction levels.
• Oversee the accuracy of guest billing and financial transactions at the front desk.
• Implement local and international hospitality protocols to ensure guest safety and security.
• Monitor front office performance metrics and prepare monthly operational reports.

Required Skills

• Advanced proficiency in Property Management Systems (PMS).
• Exceptional verbal and written communication skills in English.
• Strong leadership and conflict resolution abilities.
• Deep understanding of hospitality revenue management and occupancy optimization.
• Ability to work under pressure in a fast-paced environment.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hotel management are highly desirable.

Experience

Candidates must possess a minimum of five years of experience in hotel operations, with at least two years in a supervisory or management role within a four or five-star establishment. Proven experience in the East African hospitality market is a significant advantage.

Salary

The monthly salary for this position ranges from 1,200,000 SSP to 1,800,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent looking for employment in South Sudan.

Benefits

• Comprehensive health and life insurance coverage.
• Performance-based annual bonuses.
• Subsidized meals during working shifts.
• Opportunities for international training and development.
• Paid annual leave and sick leave.

Training

Successful candidates will undergo an intensive two-week orientation program covering Hilton’s global service standards. We also offer continuous professional development through our internal learning management system. For regional career insights, check https://cameroonjobsearch.com/job-vacancy-in-cameroon/.

Working Environment

The working environment is dynamic and professional, requiring presence in a high-traffic hotel lobby. You will interact with diverse individuals from various cultural backgrounds daily. This role requires flexibility, including working weekends and holidays to meet the needs of our guests. We are committed to hiring in South Sudan to empower local talent.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documentation is accurate and up to date. For more job vacancies in the region, visit https://ethiopiajobssearch.com/job-vacancy-in-ethiopia/.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.