E-commerce Operations Analyst Job Vacancy in Rumbek, South Sudan – Retail – E-commerce

Job Description

Position: E-commerce Operations Analyst

Company: Jumia Group

Location: Rumbek, South Sudan

Experience: 2-4 years

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail – E-commerce

Department: Operations

Salary: SSP 1,500,000 – SSP 2,500,000 per annum

Vacancies:1

Company Overview

Jumia Group is Africa’s leading e‑commerce platform, connecting millions of consumers and merchants across the continent. With a strong presence in over 14 African countries, Jumia has recently expanded its operations to South Sudan, bringing a reliable online marketplace to underserved regions. The company’s mission is to empower local businesses, create digital jobs, and provide convenient access to a wide range of products, from electronics to household goods. As part of its growth strategy, Jumia is investing heavily in logistics, payment solutions, and customer service to ensure a seamless shopping experience for South Sudan Jobs seekers and consumers alike.

Job Overview

The E-commerce Operations Analyst will play a pivotal role in optimizing Jumia’s order fulfillment, inventory management, and vendor coordination in Rumbek. Reporting to the Operations Manager, the analyst will analyze data, identify bottlenecks, and implement process improvements that enhance efficiency and customer satisfaction. This position offers a unique opportunity to shape the e‑commerce landscape in a rapidly developing market, contributing directly to Career Opportunities in South Sudan and supporting the broader goal of Employment in South Sudan. For more information, visit South Sudan Job Search.

Key Responsibilities

• Monitor daily order flow, ensuring timely processing, picking, packing, and dispatch.
• Analyze inventory levels, forecast demand, and coordinate with suppliers to prevent stock‑outs.
• Develop and maintain performance dashboards that track key metrics such as order accuracy, delivery time, and return rates.
• Collaborate with the logistics team to optimize last‑mile delivery routes and reduce transit times.
• Identify process inefficiencies, propose data‑driven solutions, and lead implementation projects.
• Support the Customer Service department by providing insights on recurring issues and recommending corrective actions.
• Prepare weekly and monthly operational reports for senior management.

Required Skills

• Strong analytical abilities with proficiency in Excel, SQL, or similar data analysis tools.
• Excellent communication skills in English; knowledge of Arabic or local languages is a plus.
• Detail‑oriented mindset with the ability to manage multiple tasks simultaneously.
• Experience with e‑commerce platforms, order management systems, or ERP software.
• Problem‑solving attitude and a proactive approach to continuous improvement.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Economics, or a related discipline is required. Candidates with additional certifications in data analytics or logistics are highly regarded.

Experience

Applicants should have 2‑4 years of experience in e‑commerce operations, logistics, or supply chain analysis. Prior exposure to emerging markets or African retail environments will be considered an advantage.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per year, commensurate with experience and qualifications. Performance‑based bonuses are also part of the total rewards structure.

Benefits

• Health insurance coverage for the employee.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee discount on Jumia marketplace purchases.
• Transportation allowance for commuting to the Rumbek office.

Training

• Comprehensive onboarding program covering Jumia’s systems, policies, and South Sudan market dynamics.
• Ongoing training in data analytics, process optimization, and customer experience management.
• Access to online learning platforms for continuous skill enhancement.

Working Environment

The role is based in a modern office in Rumbek, equipped with high‑speed internet, collaborative workspaces, and a supportive team culture. Jumia promotes a flexible work environment that encourages innovation, teamwork, and a healthy work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Jumia Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview.

Equal Opportunity Statement

Jumia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, or background. Hiring in South Sudan is based on merit and qualifications, ensuring fair and transparent recruitment practices.