Insurance Claims Adjuster Job Vacancy in Kajo Keji, South Sudan – Insurance

Job Description

Position: Insurance Claims Adjuster

Company: AXA Group

Location: Kajo Keji, South Sudan

Experience: 2-4 years

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims

Salary: SSP 1,500,000 – SSP 2,500,000 per annum

Vacancies:1

Company Overview

AXA Group is a global leader in insurance and asset management, operating in more than 50 countries worldwide. With a strong commitment to innovation, customer centricity, and sustainable development, AXA brings world‑class insurance solutions to emerging markets, including South Sudan. The company’s presence in Kajo Keji reflects its strategic focus on expanding financial protection services across the region, supporting individuals, families, and businesses in managing risk. As part of AXA’s mission to empower customers, the Kajo Keji office offers a dynamic environment where local talent can grow alongside international expertise, contributing to the broader goal of financial inclusion and economic resilience in South Sudan.

Job Overview

The Insurance Claims Adjuster will play a pivotal role in assessing, investigating, and settling insurance claims submitted by policyholders in Kajo Keji and surrounding areas. This position is essential for maintaining AXA’s reputation for fair, timely, and transparent claim handling. The successful candidate will collaborate closely with policyholders, medical professionals, legal advisors, and internal teams to ensure accurate claim evaluation while adhering to regulatory standards and AXA’s internal policies. This role offers a unique opportunity to develop a career in the insurance sector, contributing to AXA’s growth in South Sudan and supporting the nation’s broader economic development. For more information about AXA’s commitment to the region, visit our career portal.

Key Responsibilities

• Receive and review insurance claim submissions, verifying completeness and accuracy.
• Conduct thorough investigations, including field visits, interviews, and document analysis.
• Assess claim validity, calculate settlement amounts, and prepare detailed reports.
• Coordinate with medical experts, legal counsel, and external adjusters as needed.
• Maintain clear communication with policyholders, providing updates and managing expectations.
• Ensure compliance with South Sudanese insurance regulations and AXA internal guidelines.
• Document all claim activities in AXA’s claims management system.
• Identify trends in claim patterns and recommend process improvements.

Required Skills

• Strong analytical and investigative abilities.
• Excellent written and verbal communication skills in English; knowledge of local languages is a plus.
• Proficiency with claims management software and Microsoft Office Suite.
• Ability to negotiate settlements and resolve conflicts diplomatically.
• Attention to detail and high level of integrity.
• Customer‑focused mindset with empathy for claimants.

Education

A bachelor’s degree in Finance, Business Administration, Law, or a related discipline is required. Professional certifications such as AIC (Associate in Claims) or equivalent are advantageous.

Experience

Minimum of 2 to 4 years of experience in insurance claims handling, preferably within property, casualty, or health insurance. Experience in emerging markets or African contexts is highly valued.

Salary

The annual compensation ranges from SSP 1,500,000 to SSP 2,500,000, commensurate with experience and qualifications. Performance‑based bonuses may be awarded.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.

Training

• On‑boarding program covering AXA’s claim processes and South Sudan regulatory framework.
• Continuous training in advanced claims investigation techniques.
• Access to AXA’s global learning platform for certifications.

Working Environment

AXA’s Kajo Keji office offers a collaborative, inclusive, and safety‑focused workplace. Employees benefit from modern facilities, reliable internet connectivity, and a supportive team culture that encourages innovation and knowledge sharing. The role may require occasional travel within the region for field investigations.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. AXA is committed to a transparent recruitment process and will keep applicants informed at each stage.

Equal Opportunity Statement

AXA Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy.