Senior Marketplace Operations Manager Job Vacancy in Aweil, South Sudan – Retail – E‑Commerce

Job Description

Position: Senior Marketplace Operations Manager

Company: Jumia

Location: Aweil, South Sudan

Experience: 8+ years of experience in e‑commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field; Master’s preferred

Employment Type: Full-time

Industry: Retail – E‑Commerce

Department: Operations

Salary: SSP 15,000,000 – SSP 25,000,000 per annum

Vacancies:1

Company Overview

Jumia is Africa’s leading e‑commerce platform, connecting millions of consumers with a vast selection of products across the continent. With a strong presence in over 10 African countries, Jumia has expanded its operations to South Sudan, bringing innovative online shopping experiences to emerging markets. The company’s mission is to simplify commerce for both buyers and sellers, leveraging technology, logistics expertise, and localized market insights. As part of its growth strategy, Jumia is investing heavily in South Sudan’s digital economy, creating new jobs, supporting local entrepreneurs, and fostering a vibrant online marketplace. This commitment makes Jumia a top employer for professionals seeking impactful careers in the fast‑growing retail and technology sectors of South Sudan.

Job Overview

The Senior Marketplace Operations Manager will lead the end‑to‑end operational strategy for Jumia’s marketplace in Aweil, ensuring seamless order fulfillment, inventory management, and seller performance. This role is pivotal in scaling the platform, enhancing customer satisfaction, and driving revenue growth. The manager will collaborate with cross‑functional teams, including logistics, technology, finance, and customer service, to optimize processes and implement data‑driven improvements. For more information, visit South Sudan Job Search. This position offers a unique opportunity to shape the future of e‑commerce in South Sudan, contributing to the nation’s digital transformation and creating lasting economic impact.

Key Responsibilities

• Develop and execute operational strategies that align with Jumia’s regional growth objectives.
• Oversee order processing, inventory control, and fulfillment workflows to achieve on‑time delivery targets.
• Manage relationships with local sellers, providing guidance on best practices, performance metrics, and compliance.
• Implement data analytics tools to monitor key performance indicators (KPIs) and drive continuous improvement.
• Coordinate with the logistics team to optimize last‑mile delivery networks and reduce operational costs.
• Lead a team of operations specialists, providing coaching, performance reviews, and career development.
• Ensure compliance with local regulations, tax requirements, and consumer protection standards.
• Collaborate with the technology department to enhance platform features, automate processes, and improve user experience.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Expertise in e‑commerce operations, supply chain management, and marketplace dynamics.
• Advanced analytical skills; proficiency in SQL, Excel, or data visualization tools.
• Excellent communication and negotiation skills for seller and stakeholder engagement.
• Ability to thrive in a fast‑paced, results‑oriented environment.
• Knowledge of South Sudan’s regulatory landscape and logistics challenges.
• Fluency in English; knowledge of Arabic or local languages is an advantage.
• Proven experience with process automation and technology integration.

Education

Candidates must hold at least a Bachelor’s degree in Business Administration, Supply Chain Management, Economics, or a related discipline. A Master’s degree or relevant professional certifications (e.g., PMP, CSCP) are highly desirable and will be considered an asset during the selection process.

Experience

The ideal applicant will have a minimum of eight years of progressive experience in e‑commerce operations, marketplace management, or related fields, with at least three years in a senior leadership role. Experience working in emerging markets, particularly within Africa, is strongly preferred.

Salary

Jumia offers a competitive compensation package ranging from SSP 15,000,000 to SSP 25,000,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives aligned with company goals.

Benefits

• Health insurance coverage for employee and dependents.
• Annual performance bonus tied to operational targets.
• Professional development allowance and access to Jumia’s learning platform.
• Flexible working hours and remote work options where applicable.
• Paid annual leave and public holidays in accordance with South Sudan labor law.
• Employee assistance program supporting mental health and well‑being.

Training

• Comprehensive onboarding program covering Jumia’s systems, policies, and market strategy.
• Ongoing leadership development workshops and mentorship opportunities.
• Technical training on data analytics, automation tools, and marketplace management platforms.
• Regular cross‑functional knowledge‑sharing sessions to foster collaboration.
• Access to industry conferences and webinars to stay abreast of e‑commerce trends.

Working Environment

The role is based in Jumia’s modern office in Aweil, featuring an open‑plan layout, collaborative spaces, and state‑of‑the‑art technology infrastructure. Employees enjoy a dynamic, inclusive culture that encourages innovation, continuous learning, and community impact. Jumia promotes a healthy work‑life balance and values diversity, ensuring that every team member feels respected and empowered.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Jumia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment in Aweil.

Equal Opportunity Statement

Jumia is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.