Insurance Claims Analyst Job Vacancy in Gogrial, South Sudan – Insurance

Job Description

Position: Insurance Claims Analyst

Company: AXA

Location: Gogrial, South Sudan

Experience: 2-4 years in insurance claims handling or related field

Education: Bachelor’s degree in Finance, Business Administration, or related discipline

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 5,000,000 – SSP 8,000,000 per month

Vacancies:1

Company Overview

AXA is a leading global insurance provider with a strong presence across Europe, Asia, the Americas, and Africa. In South Sudan, AXA has been operating for several years, delivering innovative insurance solutions that protect individuals, families, and businesses against unforeseen risks. The company is committed to fostering financial inclusion, supporting economic development, and building resilient communities through tailored insurance products and exceptional customer service. As part of its expansion strategy, AXA continues to invest in local talent, technology, and partnerships that enhance the insurance ecosystem in South Sudan.

AXA’s mission aligns with the broader goals of sustainable development and risk mitigation, making it an attractive employer for professionals seeking to make a meaningful impact. The organization values diversity, integrity, and continuous learning, offering a collaborative environment where employees can grow their careers while contributing to the stability and prosperity of the region.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims submitted by policyholders in South Sudan. This position requires strong analytical abilities, attention to detail, and a customer‑focused mindset to ensure timely and fair claim resolutions. The analyst will work closely with underwriters, adjusters, and external partners to verify claim validity, assess damages, and recommend appropriate settlements. This role offers an excellent opportunity for career advancement within AXA’s dynamic Claims Management department and contributes directly to the company’s reputation for reliability and trustworthiness.

For more information about AXA’s career opportunities in South Sudan, visit the South Sudan Job Search Portal.

Key Responsibilities

• Review and assess insurance claim submissions for completeness, accuracy, and compliance with policy terms.
• Conduct investigations, gather supporting documentation, and liaise with claimants, medical providers, and repair shops to verify claim details.
• Analyze loss data, calculate settlement amounts, and prepare detailed claim reports for senior management approval.
• Collaborate with underwriters and risk assessment teams to identify potential fraud and recommend preventive measures.
• Maintain up‑to‑date records in AXA’s claims management system, ensuring data integrity and confidentiality.
• Provide clear communication to policyholders regarding claim status, required documentation, and settlement outcomes.
• Participate in continuous improvement initiatives to streamline claim processing workflows and enhance customer satisfaction.

Required Skills

• Strong analytical and problem‑solving abilities with a keen eye for detail.
• Excellent written and verbal communication skills in English; knowledge of local languages is a plus.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and as part of a cross‑functional team.
• Solid understanding of insurance principles, policy wording, and regulatory requirements in South Sudan.
• Customer‑centric attitude with a commitment to delivering high‑quality service.

Education

A bachelor’s degree in Finance, Business Administration, Economics, or a related field is required. Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or equivalent are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of experience in insurance claims handling, risk assessment, or a related financial services role. Experience within the African insurance market or exposure to emerging markets will be considered a strong asset.

Salary

The compensation package ranges from SSP 5,000,000 to SSP 8,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.
• Opportunities for regional mobility and career progression.

Training

• On‑boarding program covering AXA’s policies, systems, and compliance standards.
• Continuous training in claims investigation techniques, fraud detection, and regulatory updates.
• Access to AXA’s global learning platform for certifications and skill enhancement.

Working Environment

AXA offers a modern office environment in Gogrial equipped with reliable internet connectivity, collaborative workspaces, and a supportive team culture. The organization promotes work‑life balance, flexible working arrangements where feasible, and a safe, inclusive workplace that respects cultural diversity.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the online application portal on the South Sudan Job Search website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an in‑person assessment at AXA’s Gogrial office.

Equal Opportunity Statement

AXA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.